iSON Xperiences: Customer Care Executive Vacancies In Lusaka 435 views

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iSON Xperiences is looking for talented and hard-working candidates to apply for Customer Care Executive Jobs 2021 / 2022 available in Lusaka, Zambia. iSON Xperiences Jobs will Optimize your skills and level of experience, If you are looking for Customer Care Jobs / Customer Care Careers in iSON Xperiences, you have come to the right place. The full detail about iSON Xperiences Vacancies 2021 / 2022 is mentioned below.

Customer Care Executive at iSON Xperiences

  • Company: iSON Xperiences
  • Location: Zambia
  • State: Lusaka

Job Description

iSON Xperiences is the largest 3rd Party BPO service provider in Africa with a presence in 14 countries in Africa with client base across various verticals which include telecommunication; internet and television sectors.

iSON BPO commenced operations in Zambia in 2015 and now seeks to recruit a suitable and qualified candidate for the position of Customer Care Executive.

REPORTS TO: Team Leader

Position Summary: The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client’s SLA.

The primary focus of a Customer Care Executive is to assist; retain; acquire and/or recover customers.

Duties & Responsibility

1. Build rapport with customers by handling each and every customer call in a courteous; and professional manner,

2. Ensures consistently imparting the correct product and services information during each call.

3. Obtains; imparts; clarifies and verifies information to and/ or from customers to ensure delivery of exceptional customer service

4. Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention.

5. Ensure that the quality of each call is in compliance with predefined quality parameters.

6. Consistently contributes towards improving customer experience by identify potential areas for process/productivity improvements and highlights the same to the Team Leader.

7. Ensure strict adherence to established attendance schedules.

8. Ensures daily performance targets are met.

Qualifications

i.  Must have completed 12 years of schooling.

ii. Diploma or Certificate in insurance with an added advantage in Sales and Marketing.

iii. Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries.

iv. Good typing speed and computer skills, particularly with regard to Microsoft office applications

v. Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location.

Note: Only those who meet the requirements will be contacted for interviews.

How Do I Apply?

Please send an updated CV to recruitment.zm@isonxperiences.com and specify your location on your main board.

Closing Date: 31st October 2021.

Candidates who have feel they can meet all the above mentioned requirements, you should apply online for the recently announced Customer Care Executive Jobs and Careers 2021 / 2022 available in Lusaka by going through the official site of iSON Xperiences.

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